Medical referrals spans over a wide range, from simpler conventional referrals like a dermatologist for psoriasis, an ENT for a nasal polyp as well as complicated referrals for rare cancers, complicated syndromes and debilitating diseases.
Every call is handled with utmost care and individuality. A typical day handles an array of calls to specialists including: ENT, Urology, Endocrinology, Cardiology, Neurology, Surgery, Ophthalmology, Gastroenterology and many more. Each request requires careful evaluation of the condition in order to provide the very best referral according to the circumstance and insurance coverage, thus ensuring the best possible outcomes for each patient.
A typical day also handles at least a dozen of very serious inquiries which usually include: Newly diagnosed cancer, serious complications in pregnancies, fetal anomalies, chronic illness, trauma, and much more. Obviously, these calls don’t end with a simple referral; there is extensive research and phone calls involved. Often times, second and third opinions are explored…and the assistance provided is not limited to medical referral only. These patients usually require the help of our many other services. Refuah Helpline accompanies patients and their families throughout their difficult ordeals serving as a source of advice, support and assistance all the way through their medical crisis. Typically, courses of treatment change, conditions improve or worsen, and new avenues need to be investigated.
Through expert guidance and a thorough understanding of medical conditions and treatment options Refuah Helplines dedicated staff is able to alleviate some of the burden of dealing with serious illness.